Click & Collect policy (Order online, collect from logistics depot)
At Vijeay Trading , we offer our customers the option of Click & Collect to collect their products directly from our collection points, instead of having them delivered to your home. This method allows you to order online and collect your products from a location of your choice.
1. Availability of the Click & Collect Service
The Click & Collect service is available for customers who wish to collect their order from our following collection points:
- Logistics Depot in France : 170 Rue Diderot, 93500 PANTIN France
- Supplier's office in Bulgaria : Entrance 1, No. 18 Evlogi Georgiev, Sofia, Bulgaria
2. How it works
- Placing an order : Select the products you wish to purchase and choose the Click & Collect option when ordering online on our website.
- Order Confirmation : Once your order is confirmed and processed, you will receive an email or WhatsApp message informing you that your order is ready for collection.
- Pick-up at a logistics depot : Go to the chosen pick-up address (France or Bulgaria), with a copy of your order confirmation (order number and/or email) and a valid ID. We will prepare your order for you.
3. Withdrawal Deadlines
Orders will be ready for collection within 1-3 business days after your order is confirmed. You will receive a notification as soon as your order is ready for collection.
4. Withdrawal Times
The withdrawal times are as follows:
- In France : Open from: Open from 9:00 a.m. to 9:00 p.m., 7 days a week
- In Bulgaria : Open from: Open from 9:00 a.m. to 9:00 p.m., 7 days a week
If you require a collection outside of these hours, please contact us in advance to arrange special pick-up.
5. Withdrawal Conditions
- You must collect your order within 7 days of receiving notification that your order is ready.
- If you are unable to collect your order within this time, please contact us to arrange a new date. After 7 days, we reserve the right to cancel the order and apply the refund conditions.
6. Assistance and Questions
If you have any questions or concerns regarding your Click & Collect order, please do not hesitate to contact us:
- Email : vijey.th@gmail.com
- WhatsApp : +33 7 45 15 74 11
We are here to assist you and ensure you have a pleasant withdrawal experience.